Terms of Service

Last updated: 22 October 2026

These terms are an agreement between you and Velxen ("Velxen", "we", "us"), Nigeria, which operates velxen.com, the Velxen apps and Velxen Pulse. By creating an account or using Velxen you accept these terms and our Privacy Policy.

Risk warning. Digital assets are volatile: prices can rise and fall quickly and you can lose all the money you put in. Only trade what you can afford to lose. Nothing on Velxen is investment, financial, legal or tax advice.

1. Who can use Velxen

You must be at least 18, able to enter a binding contract, and not barred from using Velxen under any law or sanctions. Velxen is offered in selected African countries; some features are only available in some countries or on some platforms. Velxen is not available to residents of the United States, Iran or North Korea.

2. Your account

One account per person. Give true information and keep it up to date. You are responsible for keeping your password, device and two-factor codes safe and for everything done through your account. Tell us at once through velxen.com/contact if you think someone else has access.

3. Identity checks

To use P2P, withdrawals and sending to other users you must verify your identity with a valid government-issued ID (such as a national ID card, international passport or driver's licence). We may ask for more information at any time, and we may limit, freeze or close an account when the law requires it or when we suspect fraud, money laundering or other misuse.

4. Our services

Spot trading and Convert: buy and sell digital assets at market prices. Trades are executed on the exchange of our trading partner.
Custody: Velxen does not keep customers' coins in its own wallets. Your digital assets are held in custody by our trading and custody partner, an established global digital asset exchange, in an account set up for you through Velxen; your Velxen balance shows what is held for you there.
Deposits and withdrawals: on supported blockchain networks. Sending to a wrong address or network can't be reversed: always check before you confirm.
P2P: you trade directly with another user and pay them by bank transfer or mobile money in your local currency; the seller's coins are locked in escrow until the seller confirms payment. Only release coins after you have checked the money is in your account. Disputes are decided by our team using the evidence both sides provide.
Transfers between Velxen users: free and instant, final once sent.
Rewards (where offered): rewards follow the rules shown with each programme and can be withdrawn or changed; rewards gained by breaking the rules are removed.

5. Fees

Fees are shown before you confirm a trade, conversion or withdrawal. Network fees for withdrawals depend on the blockchain.

6. Things you must not do

Use Velxen for anything illegal, including fraud, money laundering, terrorism financing or sanctions evasion; use another person's identity or account; manipulate markets; attack, scrape or overload our systems; or send false payment receipts in P2P. We may cancel related transactions, freeze funds where the law allows and report to the authorities.

7. Closing your account

You can close your account at any time in the app or on the website (Profile → Close account) once your balance is withdrawn and no orders or P2P trades are open. We may suspend or close accounts that break these terms or when the law requires it; where allowed, we will let you withdraw your remaining balance.

8. Availability and changes

We work to keep Velxen available but we can't promise it will always be uninterrupted, for example during maintenance, network congestion or problems at a partner. We may change features or these terms; we will tell you about important changes in advance.

9. Liability

To the extent the law allows, Velxen is not liable for losses caused by market movements, your own mistakes (such as a wrong address), events outside our reasonable control, or indirect losses. Nothing in these terms limits liability that can't be limited by law.

10. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Contact us first through velxen.com/contact; if we can't settle a dispute, the courts of Nigeria will decide.

11. Contact

Velxen, Nigeria · velxen.com/contact